Privacy policy
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Go to my customer account1. Data Controller
The data controller responsible for the processing of personal data through this online store is:
LONEPRAYERS
Owner: Remy van Miltenburg
Chamber of Commerce (KvK) Number: 42062192
VAT Identification Number: NL005466719B39
Postal Address (No Visitor Address):
Kwikstaartlaan 42
3704 GS Zeist
The Netherlands
E-mail:
info@loneprayers.nl
Phone: +31 6 83830512
2. Which Personal Data Do We Process?
The personal data we process depends on how you use our online store and services. We may process the following types of data:
- First and last name
- Billing address
- Shipping address
- E-mail address
- Phone number
- Order and transaction data
- Product, return and refund information
- Information necessary to process payments
- IP address
- Browser, device and technical data
- Cookie data and information about the use of our online store
- Communications via e-mail, contact forms or customer service
- Other information you voluntarily provide to us
As a general rule, we do not process more personal data than is reasonably necessary for the relevant purpose.
3. Why Do We Process Personal Data?
We may process your personal data for the following purposes:
- Processing and fulfilling orders
- Producing and arranging shipment of products
- Processing and administering payments
- Sending order, production and shipping information
- Providing customer service and support
- Responding to questions and requests
- Processing returns, complaints and refunds
- Managing, securing and improving our online store
- Analyzing the use and performance of our online store
- Preventing and investigating fraud, misuse and security incidents
- Maintaining our administration and records
- Complying with tax and other legal obligations
- Sending marketing communications where there is a valid legal basis
- Measuring and, where permitted, personalizing marketing and advertising
4. Legal Bases
We only process personal data where there is a valid legal basis for doing so. Depending on the circumstances, processing may be based on:
- Performance of a contract: when processing is necessary to fulfill your order or another agreement with you.
- Legal obligation: when we are required to process or retain data to comply with legal, tax or administrative obligations.
- Legitimate interest: for example, for security, fraud prevention, business operations and improving our services, provided that your interests, rights and freedoms do not override those interests.
- Consent: when you have given consent for a specific processing activity, such as certain marketing or tracking technologies for which consent is required.
When processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Shopify
Our online store is hosted and technically supported by Shopify. Shopify provides the e-commerce infrastructure through which we offer our products and process orders.
When you visit our online store or place an order, personal data may be processed through Shopify's systems. This may include contact details, order information, transaction data, technical data and information about your use of the online store.
Depending on the Shopify service concerned, Shopify may process personal data on behalf of LONEPRAYERS or independently process personal data for certain services in accordance with Shopify's applicable terms and privacy documentation.
6. Production and Fulfilment via Gelato
LONEPRAYERS works with Gelato and affiliated production and logistics partners for the production and fulfilment of products on demand.
When you place an order, personal data necessary to produce and deliver your order may be shared with Gelato and the relevant production and shipping partners.
This may include:
- Name
- Shipping address
- Contact details where necessary for delivery
- Order number
- Order and product information
These data are shared only to the extent necessary for the production, processing, fulfilment and delivery of your order or for resolving issues relating to an order.
7. Payment Providers
We use external payment and payment service providers to process payments. Depending on the payment method you choose, these parties may process personal data necessary to execute and secure the payment and prevent fraud.
LONEPRAYERS does not necessarily receive all complete payment details, such as full card details. Such information may be processed directly by the relevant payment provider.
8. Other External Service Providers
To operate our online store and provide our services, we may also use carefully selected external service providers, including:
- Shipping and logistics providers
- IT and technical service providers
- Hosting and cloud providers
- Analytics and statistics services
- Marketing and advertising platforms
- Customer service and communication services
- Administrative, accounting and business service providers
- Fraud prevention and security services
We only share personal data to the extent necessary for the relevant purpose, where there is a valid legal basis or where we are legally required to provide the data.
9. Cookies and Similar Technologies
Our online store uses cookies and similar technologies, such as pixels and local storage technologies.
These technologies may be used to:
- Ensure that the online store functions properly
- Remember your shopping cart and preferences
- Support the security of the online store
- Analyze the use and performance of the online store
- Measure marketing performance
- Personalize advertising where permitted and where you have given consent when required
Necessary cookies may be placed when they are required for the operation or security of the online store.
Where legally required, non-essential cookies and similar technologies are only placed or activated after you have given your consent.
You can manage your cookie preferences through the available privacy or cookie settings on our online store. You can also delete or block cookies through your browser settings. Disabling necessary cookies may affect the functioning of certain parts of the online store.
10. Analytics, Marketing and Advertising
We may use analytics and marketing technologies to understand how visitors use our online store and how our marketing campaigns perform.
Where consent or another valid legal basis is required, we use such technologies only in accordance with those requirements.
Depending on your cookie and privacy choices, information about your interactions with our online store may be shared with analytics or advertising partners, for example to measure conversions, create audiences or make advertisements more relevant.
You can withdraw or adjust previously given consent for non-essential cookies and similar technologies through the available cookie or privacy settings.
11. Newsletters and Commercial Communications
If you subscribe to our newsletter or otherwise provide valid consent to receive commercial communications, we may send you e-mails about LONEPRAYERS, products, new releases, offers or other relevant information.
You can unsubscribe at any time using the unsubscribe link in the relevant e-mail or by contacting us at info@loneprayers.nl.
12. International Transfers of Personal Data
Some service providers we work with operate internationally. As a result, personal data may in certain cases be processed outside the Netherlands or outside the European Economic Area.
When personal data is transferred to a country outside the European Economic Area, appropriate safeguards are applied where required in accordance with applicable privacy law. This may, for example, be based on an adequacy decision by the European Commission or applicable Standard Contractual Clauses.
13. Retention Periods
We do not retain personal data for longer than necessary for the purposes for which it was collected, unless we are legally required to retain it for a longer period.
When determining an appropriate retention period, we consider factors including:
- The purpose for which the data was collected
- The duration of our relationship with you
- Legal and tax retention requirements
- Any applicable warranty, return or dispute periods
- Fraud prevention and security interests
When personal data is no longer necessary and there is no legal obligation to retain it, it will be deleted or, where appropriate, anonymized.
14. Your Privacy Rights
Under the General Data Protection Regulation (GDPR) and other applicable privacy legislation, you may, depending on the circumstances, have various rights regarding your personal data.
These may include the right to:
- Access your personal data
- Have inaccurate or incomplete personal data corrected
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Receive or have your personal data transferred where the right to data portability applies
- Withdraw previously given consent at any time
Would you like to exercise one of these rights? Please send a request to info@loneprayers.nl.
We may ask you to provide additional information where reasonably necessary to verify your identity and prevent personal data from being disclosed to an unauthorized person.
We handle privacy requests within the time limits required under applicable law.
15. Right to Object to Direct Marketing
Where personal data is processed for direct marketing, you have the right to object to such processing at any time.
If you object to processing for direct marketing, we will no longer use your personal data for that purpose.
16. Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, destruction and unauthorized disclosure.
We also work with service providers that apply appropriate security measures to data they process on our behalf or in connection with their services.
Although we take care in handling personal data, no method of electronic storage or data transmission can guarantee complete security.
17. Children
Our online store and services are not specifically directed at children. We do not knowingly collect personal data from children where applicable law requires consent from a parent or legal guardian.
If you believe that a minor has provided us with personal data without the required consent, please contact us at info@loneprayers.nl.
18. Complaints and the Dutch Data Protection Authority
Do you have a complaint about how we process your personal data? We recommend contacting us first at info@loneprayers.nl so that we can investigate your complaint and try to resolve it.
You also have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
19. Changes to This Privacy Policy
We may amend this privacy policy from time to time, for example when our services, technologies used, business partners or applicable legislation changes.
The most recent version of the privacy policy will be published on this page. This page also states the date on which the policy was last updated.
20. Contact
Do you have questions about this privacy policy, the processing of your personal data, or would you like to exercise your privacy rights? Please contact us.
21. Company Information
LONEPRAYERS is an online store based in the Netherlands.
Postal Address (No Visitor Address):
Kwikstaartlaan 42
3704 GS Zeist
The Netherlands
The address stated above is a postal address for business correspondence. LONEPRAYERS does not operate a physical store, showroom or publicly accessible visitor location at this address.
Chamber of Commerce (KvK) Number: 42062192
VAT Identification Number: NL005466719B39
Last updated: 2 August 2026