Shipping and Returns Policy

01. Processing and production

LONEPRAYERS uses a print-on-demand model. This means that products are only produced after an order is placed. As a result, we do not hold large stocks and every product is manufactured specifically for the order.

Production and fulfilment are carried out via Gelato and affiliated production partners. The exact production location may vary per product and order.

Processing and producing an order typically takes 1–3 business days.

02. Delivery time

Once production is complete, your order will be shipped to the delivery address you provided.

For deliveries within the Benelux, the total expected delivery time is usually 3–5 business days, calculated from the moment the order is placed.

The expected delivery date is shown as accurately as possible during checkout. Actual delivery times may occasionally differ due to production, carriers, public holidays, or other circumstances beyond our control.

03. Shipping area

LONEPRAYERS ships within the Benelux and can also ship to other international destinations if they are available during checkout.

Available shipping options and destinations are automatically displayed during checkout based on the entered delivery address.

04. Shipping costs

We currently offer free shipping within the Netherlands, Belgium, and Luxembourg.

There is currently no minimum order value for free shipping within these countries.

Shipping costs may apply for other international destinations. The available shipping options and any applicable costs will be displayed during checkout before placing the order.

05. Track & Trace

Once your order has been shipped, you will receive a shipping confirmation with a Track & Trace link, if available.

It may take some time for the tracking information to be updated by the carrier.

06. Delays

Although we do our best to ensure orders are delivered within the specified timeframe, delays may occur due to circumstances beyond our control.

Examples include carrier delays, peak times during holidays, extreme weather conditions, technical issues, or other logistical circumstances.

A stated delivery time is therefore an expected delivery time and not a guaranteed delivery date, unless expressly stated otherwise.

07. Unable to deliver

Please ensure that you provide a complete and correct delivery address during checkout.

If an order cannot be delivered due to an incorrectly or incompletely provided address, the order may be returned to the carrier, production partner, or fulfilment location.

In that case, please contact us as soon as possible via info@loneprayers.nl.

08. Orders with multiple products

When an order consists of multiple products, these products may be produced separately and possibly shipped in multiple packages.

As a result, products from the same order may be delivered at different times. When this happens, multiple Track & Trace links may be available.

09. Damaged, defective, or incorrectly delivered order

If you receive an order that is damaged, defective, or incorrectly delivered, please contact us as soon as possible via info@loneprayers.nl.

Please include your order number and, if possible, attach clear photos of the product, the packaging, and the damage or error.

We will assess the situation and work with you to find an appropriate solution. When a product is demonstrably defective, damaged, or incorrectly delivered, your legal rights will be respected.

10. Returns

Returns are subject to the conditions as described in our Return and Refund Policy.

Before returning an order, please contact us via info@loneprayers.nl, so that you receive the correct return instructions.

Do not send an order to a production, fulfilment, or business address on your own initiative.

11. Return conditions

In addition to the statutory right of withdrawal, LONEPRAYERS offers a voluntary return period of 30 days, under the conditions as described in the Return and Refund Policy.

In principle, products must be unused, unworn, unwashed, and undamaged for a voluntary return. The product may be handled to the extent necessary to assess its nature, characteristics, and functioning.

The statutory right of withdrawal may be excluded in certain legal exception situations, for example when a product is made according to the consumer's specifications or is clearly personalized. When such a legal exception applies, the consumer will be notified where required.

12. Contact

Do you have questions about shipping, delivery, returns, or your order? Please contact us.

13. Company information

LONEPRAYERS
Sole proprietorship
Remy van Miltenburg

Kwikstaartlaan 42
3704 GS Zeist
Netherlands

CoC (KvK): 42062192
VAT ID: NL005466719B39