Refund policy
RETURN POLICY
At LONEPRAYERS®, we are committed to simplicity, quality, and careful craftsmanship in every product. If your purchase does not meet your expectations, we are here to help.
RETURN PERIOD
We offer a 30-day return policy. This means you have 30 days from the date of receiving your order to request a return.
In accordance with European consumer protection laws, you also have the right to cancel your order within 14 days without providing a reason.
RETURN ELIGIBILITY
To be eligible for a return, the item must be:
• unworn and unused
• in its original condition with all tags attached
• returned in its original packaging
• accompanied by proof of purchase
As our products are made to order, we may not always be able to accept returns due to incorrect size selection or a change of mind.
HOW TO REQUEST A RETURN
To request a return, please contact us at:
Once your request has been approved, you will receive further instructions on how to return your order.
Items returned without prior authorization may not be accepted.
RETURN ADDRESS
LONEPRAYERS®
Kwikstaartlaan 42
3704 GS Zeist
The Netherlands
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately. We will review the issue as quickly as possible and work towards an appropriate solution.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• personalized or custom-made products
• sale items
• gift cards
EXCHANGES
If you would like a different item, we recommend returning the original item and placing a new order once your return has been approved.
REFUNDS
Once we have received and inspected your return, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If you have not received your refund within 15 business days after approval, please contact us at info@loneprayers.nl.
