Shipping & returns

Shipping & delivery times

Made with care. Worn with meaning.

Our clothing is made to order. The total delivery time consists of the processing and production of your order, followed by transport to your address.

Processing & production

Orders are generally scheduled on the day they are received. We strive to produce your order and hand it over to the carrier on that same day.

This is a target time, not a guarantee. Actual processing and production may take longer, for example during busy periods.

Shipping after dispatch

• Netherlands: delivery often the next day.
• Belgium: delivery often the next day.
• Germany: average transport time of 2 to 3 days.

These estimates apply from the time of handover to the carrier. Processing and production take place before this. The final delivery depends on the carrier and any delays. We therefore cannot guarantee a fixed delivery date.

Shipping costs & destinations

Shipping within the Netherlands, Belgium, and Luxembourg is free. You will see the available delivery destinations and any shipping costs for other countries at checkout, before you complete your order.

For Luxembourg and other destinations, we do not provide a transport estimate here.

Tracking your order

As soon as your order has been shipped, you will receive a shipping confirmation by email. When tracking becomes available, you will find a Track & Trace link in the email. It may take some time before the carrier processes the first scan and the shipping status becomes visible.

Returns & 30-day return period

At LONEPRAYERS, you can register your return with us within 30 days of receiving your order. This is our additional, voluntary return policy. The 30-day period is calculated from the day on which you, or a third party designated by you, receive the product.

Statutory right of withdrawal

As a consumer within the European Union, you also generally have the statutory right to withdraw from your purchase within 14 days of receipt without giving a reason, unless a statutory exception applies. After you have notified us of your withdrawal, you have another 14 days to return the product. Your statutory consumer rights remain fully in effect.

Conditions for the additional return period

To use our additional 30-day return period, the item must be unworn, unwashed, undamaged, and in its original condition. You may view and try on the product as you would in a store. This does not limit the statutory right of withdrawal.

Return costs

The direct costs of returning the item are at your own expense, unless the product is damaged, defective, or incorrectly delivered, or unless applicable law provides otherwise. Please contact us before returning the item so that you receive the correct return instructions and return address.

Refund

After a valid withdrawal, we will refund the payment received, including the costs of the standard outbound shipment. The refund will be issued within the statutory period and via the same payment method, unless otherwise agreed.

We may wait to issue the refund until we have received the products or until you have shown that you have returned them.

Damaged or incorrect order

Have you received a damaged, defective, or incorrect product? Please contact us as soon as possible via our contact page. Please state your order number and add photos if possible.

We will work together to find a suitable solution.

Exceptions

The statutory right of withdrawal has exceptions, for example for products made according to personal specifications or clearly personalized.

The fact that a product is made to order does not automatically mean that the right of withdrawal is forfeited.

Contact

Is the delivery taking longer than expected or do you have a question about your order? Email info@loneprayers.nl and state your order number. We are here to help.