Shipping and Returns Policy
At LONEPRAYERS®, we strive for a transparent, fair, and reliable shopping experience. Below you will find all information about shipping, returns, withdrawal, and refunds.
Shipping
All LONEPRAYERS® products are produced on demand. This means that your product will only go into production after your order has been placed.
The total delivery time consists of processing, production, and shipping. For orders within the Netherlands, Belgium, and Luxembourg, the estimated total delivery time is generally 3–7 business days.
- All products are specially produced to order.
- Processing and production of an order generally takes 1–3 business days.
- After processing, the estimated delivery time is generally 2–4 business days.
- The estimated total delivery time within the Netherlands, Belgium, and Luxembourg is generally 3–7 business days.
- Shipping within the Netherlands, Belgium, and Luxembourg is free.
- Once your order has been shipped, you will receive a shipping confirmation by email.
- When tracking is available, you will receive a Track & Trace code or tracking link with which you can track your order.
- Delivery times are indicative and may vary per product, destination, carrier, and period.
- During busy periods, holidays, or due to circumstances at production or the carrier, delivery may take longer.
It is possible that different products from one order are produced at different production locations. As a result, an order may be delivered in multiple packages and at different times.
Because each product is only produced after an order has been placed, we help reduce overproduction and unnecessary waste.
Free shipping within the Benelux
LONEPRAYERS® offers free shipping on all orders within the Netherlands, Belgium, and Luxembourg. There is no minimum order value.
Right of Withdrawal
As a consumer within the European Union, you generally have the legal right when making an online purchase to withdraw from the agreement within 14 days after receiving your order without stating a reason, unless a legal exception applies.
The statutory cooling-off period is a consumer right and is separate from our voluntary 30-day return period.
You do not have to wait until your order has been delivered to let us know that you wish to exercise your right of withdrawal.
When you inform us within the statutory cooling-off period of your decision to withdraw from the agreement, you then have a maximum of 14 days to return the product.
The legal right of withdrawal can only be excluded if a legal exception actually applies. The fact that a product is produced on demand does not in itself mean that the right of withdrawal lapses.
Voluntary 30-day return period
In addition to the statutory right of withdrawal, LONEPRAYERS® voluntarily offers a return period of 30 days after receiving your order.
This extra return period gives you the option to return an item even after the statutory cooling-off period has expired, provided the conditions below are met.
The conditions of this voluntary return period never limit or replace your statutory consumer rights.
Conditions for returns within 30 days
For returns that exclusively use our voluntary 30-day return period, the item must be:
- Unworn, unused, and unwashed.
- In original condition.
- Provided with the original labels, if applicable.
- Returned in the original packaging if reasonably possible.
- Accompanied by a valid order number or proof of purchase.
These conditions apply exclusively to our voluntary 30-day return period. They do not limit the legal right to assess a product within the statutory cooling-off period and, if desired, to withdraw from the agreement.
During the statutory cooling-off period, you may unpack and assess the product to the extent necessary to determine its nature, characteristics, and functioning. If a product is used beyond what is necessary for such an assessment and consequently decreases in value, liability may exist to the extent permitted by law.
When using our voluntary 30-day return period, the direct return costs are borne by the customer, unless the item is damaged, defective, or incorrectly delivered, or applicable legislation dictates otherwise.
When exercising the statutory right of withdrawal, the direct costs of returning the item are generally borne by the customer, provided that correct information has been provided in advance.
In the event of a damaged, defective, or incorrectly delivered item, the applicable statutory consumer rights apply.
Before placing your order, carefully check the available size chart and product information to reduce the chance of an incorrect size or choice.
Request a return
Do you want to exercise your legal right of withdrawal or our voluntary 30-day return period? Please contact us at info@loneprayers.nl.
If possible, please include:
- Your full name.
- Your order number.
- The item you wish to return.
- The reason for return (optional).
After receiving your request, you will receive the correct return instructions and the return address.
Important: Do not send a return directly to the original production location or to the address on the original shipping packaging. Always contact LONEPRAYERS® first for the correct return instructions.
Damaged, defective, or incorrectly delivered items
Check your order as soon as possible after receipt.
Have you received a damaged, defective, or incorrect item? Please contact us as soon as possible at info@loneprayers.nl.
Please include your order number and, if possible, clear photos of:
- The product received.
- The damage or defect.
- The packaging and the shipping label.
If an item turns out to be damaged, defective, or incorrectly delivered, we will provide an appropriate solution in accordance with your legal rights. Depending on the situation, this could be, for example, a replacement product, repair, or refund.
If a return is necessary due to a damaged, defective, or incorrectly delivered item, the reasonable return costs will be borne by LONEPRAYERS®, to the extent legally required.
Exchanges
We do not offer a direct exchange service. Do you want to receive a different size or a different item? Then return the original item according to the applicable return procedure and then place a new order.
This does not affect your legal rights in the event of a defective, damaged, or incorrectly delivered product.
Refunds
If you exercise the legal right of withdrawal, we will refund the amounts due within 14 days after you have informed us of your decision to withdraw from the agreement.
We may delay refunding until we have received the returned product, or until you have demonstrated that you have returned the product, whichever occurs first.
In the event of a full withdrawal, we will refund the purchase amount and any standard delivery costs of the original order.
Because LONEPRAYERS® offers free shipping within the Netherlands, Belgium, and Luxembourg as standard, there are generally no separate delivery costs to refund for a standard order.
If you chose a more expensive shipping method when placing the order, only the costs of the cheapest standard shipping method will be refunded, to the extent legally applicable.
The refund will be made using the same payment method used for the original order, unless expressly agreed otherwise.
We do not charge any additional costs for processing a refund.
After a refund has been processed by us, it may take several business days for the amount to be visible in your account, depending on your bank or payment provider.
Do you have questions about the status of your refund? Please contact us at info@loneprayers.nl.
Withdrawal before delivery
You can also let us know before receiving your order that you wish to exercise your legal right of withdrawal. You do not have to wait until your order has been delivered for this.
To do this, contact us at info@loneprayers.nl and, if possible, state your name and order number.
Online withdrawal
From June 2026, online sellers must offer consumers a clear and accessible option to cancel an online purchase online during the statutory cooling-off period.
LONEPRAYERS® offers an online withdrawal or cancellation function for this when it is available within the webshop environment. In addition, you can always make your withdrawal known via the contact details in this policy, to the extent permitted by law.
A withdrawal does not have to be motivated. As soon as your withdrawal has been legally communicated, you will receive a confirmation of the received withdrawal.
Contact
Do you have questions about shipping, returns, withdrawal, refunds, or your order? Feel free to contact us.
Email
info@loneprayers.nl
We aim to respond to your message within 1–2 business days.
Company information
LONEPRAYERS® is an online webshop located in the Netherlands.
The correct return address will be provided after you contact us about your return. The return address is not a visiting address or physical store location.
Dutch law applies to this policy, to the extent that it does not limit the mandatory consumer rights applicable to you.
Last update: August 2026